FAQs for use before your Tybee Island Rental Stay.

Here are some of the most commonly asked questions.  Call us at (877)524-9819 if you cannot find what you're looking for here.

Maximum Rental Occupancy and parking capacity

Each rental unit is designed to accommodate a certain number guests. The number of guests occupying a property is limited to the number stated on Tybee Cottages web site under each property. All cars including guests must be parked in the driveway or designated area of the rental property at all times.

Are large parties/celebrations/events allowed

  • No party clause: Tybee Cottages does not rent properties for the purpose of celebrating an event (Graduation, Prom, Birthdays, Weddings, etc.) or to individuals whose intention is to allow people on the property in excess of the occupancy limits of the property for any reason without the express written consent of Tybee Cottages.

Cancellation Policy

 Once a reservation has been confirmed by payment and you are unable to fulfill your obligations to occupy the rental Property, Tybee Cottages must be notified as soon as possible. We require all cancellations be in writing for your protection. Tybee Cottages will make every attempt to re-rent the property once we have received notification of cancellation. If we are unable to re-rent the property, no refunds will be due. If the property is re-rented at full Rental Rate, you will receive a refund of the full amount of rent consideration (rent, taxes and Damage Waiver Fee) less a $150.00 Cancellation Fee   Please note: Trip Cancellation Insurance premiums paid (if applicable). If you have purchased Trip Cancellation insurance at the time of making your reservation, please refer to your policy for instructions on recovering your loss due to cancellation. In no event shall Guest assign or sublet the Rental Property in whole or in part.

Hurricane/Weather evacuation policy

 In the event of an ordered evacuation due to hurricanes or other storms, you are required by state law to evacuate the property. If you have declined trip cancellation insurance, you shall not be entitled to a refund. Refunds and coverage issues will be based and determined solely by Red Sky Travel Insurance and the existing policy will be issued to guest if coverage of this insurance has been elected upon making reservation. Refunds for the period of mandatory evacuation will be made solely by Red Sky Travel Insurance, provided guest has purchased optional trip cancellation insurance. Refer to trip cancellation policy or contact Red Sky Travel Insurance directly for specific information and/or refund procedures. if you choose to leave due to "Storm Warnings" or "Voluntary Evacuation" no refunds will be given. Tybee Cottages will not issue refunds in part or in full for inclement weather. Our recommendation for travels during hurricane season is for you to research and purchase trip cancellation insurance.

Travel Insurance

 Tybee Cottages has contracted with Red Sky Travel Insurance, 866-889-7409, in order to offer you trip cancellation insurance to protect your vacation investment against hurricanes evacuations, injury, sickness, job loss, or death and other unforeseen covered ciircumstances, which could cause cancellation of confirmed reservation and forfeiture of payments. The options trip cancellation insurance cost is 6.9% of the total reservation charges and is automatically included in the total balance due on the reservation confirmation and can be purchased either at the time of making the reservation or prior to paying your final balance. Payment for the plan will not be accepted after Tybee Cottages has received your total balance due. You are required to indicate choice to accept or decline optional trip insurance on the rental confirmation and rental agreement.
We recommend that all guests purchase this coverage for added financial protection in cancellation situations where we are unable to refund payments. You will have 10 days from the date you receive the trip cancellation policy to review the policy and cancel, in writing, if you do not elect to purchase this coverage. Refunds and coverage issues will be based and determined solely by Red Sky Travel Insurance and the existing policy will be issued to guest if coverage of this insurance has been elected upon making reservation. The policy number effective October 1st, 2013 is 11TVL4476000. Please click the Rental Agreement tab to view/print a policy. It is strongly recommended that your purchase travel insurance in the case of an unexpected cancellation, evacuation, or medical emergency

Smoking policy

  • All of our properties are smoke free.

Pet Policy

  • All of our properties with the exception of two are not pet friendly. Our pet friendly properties are Island Dog Cottage at 13 Tenth Court and All Dey Sanctuary at 1115 Solomon Avenue.

What Time Is Check In and Check Out

  • Check in time is 4:00 pm and check out time is 10:00 am.

When does the weekly summer season begin and end

  • We rent weekly from Saturday to Saturday, from May 20th until August 12th, 2017

what are the minimum amount of days guests can rent in the off season

  • Three day minimum rentals are most welcome from January 1st until May19th and from August 12th until December 31st, 2017 with the exception of winter holidays.

What is provided and what is not

Tybee Cottages supplies a basic supply of bed and bath linens in each property. The startup set of bath soap, toilet tissue, and trash bags are not replenished. Beach towels are not provided in all of the rental properties, so we recommend that you bring your own. Each of our units are furnished with a minimum of the following items based on the unit’s occupancy limit: Bed linens & bath towels, pillows & bedspreads, broom, dustpan, mop, plunger, basic cooking utensils, coffee maker, blender, toaster, dishes, glassware & flatware, and television.

Rental Rates and charges/fees

  • The rates quoted on Tybee Cottages web site are the In Season weekly base rates which do not include the 13% hotel/motel tax, clean up charge which varies by size of home, and $40.00 reservation charge. The Out Of Season rates are at least 20% less than the In Season rates.

Phone Numbers To Know

Tybee Cottages

912-786-6746

Jim Heflin

912-429-8530

Becky Heflin

912-429-3233

Coast Guard Rescue

912-786-5440

City of Tybee (City Hall)

912-786-4573

Comcast Cable Company

888-266-2278

DirecTV

800-531-5000

Fire Department

911 (Emergency)

Fire Department

912-786-5600 (non-emergency)

National Weather Service

912-964-2187

Posion Control

912-355-5228

Police Department

911 (Emergency)

Police Department

912-786-5600 (non-emergency)

Savannah International Airport

912-964-0514

Tybee Island Post Office

912-786-4302

Tybee Island Public Library

912-786-7733

Tybee Island Visitor's Center

912-786-5444

Tybee Lighthouse and Museum

912-786-5801

Tybee Marine Science Center

912-786-5917

Tybee Parking Services

912-786-4573 ext. 121

Tybee YMCA

912-786-9622

Tybee YMCA Teen Center

912-786-8219